CONTACT INFO
We are here to help you 7 days a week and respond within 24 hours.
Plus, you can find most answers to your questions right on FAQ page.
- 562 268-2791
- reservations@jyprentals.com
- 5561 Engineer Dr. Huntington Beach CA 92649
WHY CHOOSE US?
ROADSIDE ASSISTANCE
24/7 CUSTOMER SERVICE
ONLINE RESERVATIONS
NEWEST VEHICLE MODELS
FAQ
How do I make a reservation?
To make a reservation, click the reserve button underneath the picture of the vehicle that you wish to rent. This will take you to the reservation request page that will ask for your contact and billing information and the dates that you wish to reserve the vehicle. When you have completed this information, hit submit, and that will start the reservation process. At that time, we will place a hold on your credit card for the rental amount and you will receive a Reservation Request Email.
What is your cancellation policy?
We have a 24-hour grace period for customers to cancel their reservations from the initial transaction. Afterwards, if the reservation is canceled seven or more days before the scheduled rental date, there will be no penalty. Cancellations occurring in less than seven days from rental date will be penalized with a fee equal to 50 percent of the rental value.
Will I get the same vehicle that I reserved online?
Yes. We guarantee that the vehicle that you selected during the reservation process will be the exact vehicle that you receive on the day your rental begins. We are very proud of our ability to provide our clients exactly what they want in an exotic car rental.
Can I rent one of your cars if I am younger than 25 years old?
If your insurance is in good standing, we will allow clients under the age of 25 to rent a vehicle as long as they are 21 years of age or older. However, an underage fee of 20 percent of the rental value will be applied to the overall cost of the vehicle. Please not that
Do you offer hourly rentals?
No. We require that all of our rentals be at least a 24 hour period. This helps our clients avoid penalty charges. If our clients must have a shorter rental period, we ask them to speak with one of our customer service reps.
But I have insurance. Why would you bill me for damages?
We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals – sometimes customers curb a wheel or scratch a front bumper. These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
Do you match competitor prices?
Yes. We offer the widest variety of exotic rentals at the lowest price guaranteed. This means we will match our competitor’s price for comparable rentals.
Why do I have to leave a security deposit?
We come across a lot of minor scuffs and scrapes on our cars when they go out on rentals – sometimes customers curb a wheel or scratch a front bumper. These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
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- 5561 Engineer Dr. Huntington beach CA 92649
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Terms of service
INTRODUCTION
JYP Rentals LLC (JYP Rentals LLC or We) provides this Website or Mobile App ("Site") for your use, subject to these Terms of Use and all applicable laws and regulations. Please read these Terms of Use carefully. By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use, including binding arbitration. If you do not agree to these Terms of Use, please do not visit or use the Site. JYP Rentals LLC reserves the right to revise these Terms of Use, so please check back periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use constitutes your acceptance of those changes. All changes are effective immediately when We post them, and apply to use of the Site thereafter.
USE OF THE SITE
JYP Rentals LLC maintains the Site for your informational and non-commercial personal use. Your use of the Site for any other purpose is permissible only upon the express prior written consent of JYP Rentals LLC. Without limiting the foregoing, you may not: (1) use the Site in a commercial manner, including by distributing, transmitting or publishing the Site or any of its content; (2) interfere with others' use of the Site; (3) impair the Site's operation or interfere with or disrupt the servers or networks connected to it; (4) interfere with JYP Rentals LLC's intellectual property rights; (5) frame or otherwise co-brand the Site or any of its content; (6) deep-link to any portion of the Site; or (7) use the Site for any illegal purpose. We reserve the right in our sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In such event, We may inform your Internet service provider of your activities and take appropriate legal action.
SITE MODIFICATIONS
We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services.
LINKS TO OTHER WEBSITES OR MOBILE APPS
The Site may include links to third-party websites or mobile apps. JYP Rentals LLC does not control and is not responsible for the content or privacy policies of any linked website or mobile app, and the inclusion of any link on the Site does not imply our endorsement of it.
RESERVATIONS AND TRANSACTIONS
All reservations and transactions made through the Site are subject to JYP Rentals LLC's acceptance, which is in our sole discretion. Without limitation, this means that JYP Rentals LLC may refuse to accept or may cancel any reservation or transaction, whether or not the reservation or transaction has been confirmed, for any or no reason, in our sole discretion, and without liability to you or any third party. Rental contracts between JYP Rentals LLC and website users are exclusively entered into at branch locations of JYP Rentals LLC and its affiliates and their respective franchisees and are not entered into through this Site.
ELECTRONIC COMMUNICATIONS
By using the Site, you consent to receiving electronic communications and notices from JYP Rentals LLC. You agree that any notice, agreement, disclosure or other communications that We send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
INTELLECTUAL PROPERTY
All copyrightable text, graphics, sound, downloads, software, including source and binary code, and other material (collectively, the "Content"), the selection, compilation, arrangement and presentation of all materials, and the overall design of the Site are copyrighted by JYP Rentals LLC, or are licensed to JYP Rentals LLC, and are protected by law. All rights reserved. You may print a copy of the Content on your computer only for your own personal, non-commercial home use, provided that you do not remove any copyright, trademark or other proprietary notices from the Content. Any other use of the Content is strictly prohibited, unless you have our prior written permission. The Site may also contain content that is owned by third parties, including our partners and advertisers. You may use such third-party content only as expressly authorized by the applicable owner. All requests for permission to reprint or make any other use of the Content should be addressed to Intellectual Property Manager, Copyright Reprint Permission, 600 Corporate Park Drive, St. Louis, Missouri 63105 or reservations@jyprentals.com. JYP Rentals LLC does not warrant that your use of materials displayed on or linked to the Site will not infringe the rights of third parties.
PRIVACY POLICY AND USE OF INFORMATION SUBMITTED
Any information submitted on or collected through the Site is subject to our Global Privacy Policy, the terms of which are incorporated into these Terms of Use.
You agree that JYP Rentals LLC is free to use any comments, information or ideas contained in any communication you may send to us, without compensation, acknowledgement or payment to you, for any purpose whatsoever, including, but not limited to, developing, providing and marketing products and services and creating, modifying or improving the Site or other products or services.
PASSWORD SECURITY
If you have a user name and/or password for access to non-public areas of the Site, you are solely responsible for maintaining the confidentiality and use of the user name and/or password. Further, you are responsible for all activities that occur in connection with your user name and/or password. You alone are responsible for all transactions initiated, messages posted, statements made, or acts or omissions that occur within the Site through the use of your user name and/or password. You agree to notify us immediately of any unauthorized access to or use of your user name and/or password or any other breach of security.
NO WARRANTY
While We use our reasonable efforts to maintain the accuracy and reliability of the Site, We do not warrant or represent that it will always function or be error-free. We assume no responsibility or liability for errors or omissions on the Site or for problems with its operation. Your access and use of the Site are at your own risk. Without limiting the foregoing, THE SITE, ITS CONTENT AND ANY PRODUCT OR SERVICE OFFERED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain warranties, so the above may not apply to you.
LIMITATION OF LIABILITY
IN NO EVENT SHALL JYP RENTALS LLC, ITS RELATED COMPANIES, AND EACH SUCH COMPANY'S DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THE SITE, ANY INFORMATION PROVIDED BY THE SITE OR ANY TRANSACTION ENTERED INTO THROUGH THE SITE. Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you. If any authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law.
The foregoing limitation of liability is not applicable to residents of California. With respect to residents of California, JYP Rentals LLC, its related companies, and each such company's directors, officers, employees and agent are not liable for any damages unless such damages are the result of our negligent or reckless acts or omissions; and We are not, in any case liable for indirect, incidental, special, consequential or punitive damages.
INDEMNITY
You agree to indemnify and hold JYP Rentals LLC and its related companies and each of their respective directors, officers, employees and agents harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and costs, arising, directly or indirectly, in whole or in part, out of your access or use of the Site or your violation of any law or the rights of any person.
BINDING ARBITRATION
You agree that any controversy or claim arising out of or relating to the Site or use of the Site or these Terms of Use, other than claims relating to infringement of copyright or other intellectual property, may only be settled by binding arbitration in accordance with this arbitration provision or alternatively, you may assert your claims in small claims court if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The arbitration must be held in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient for you), or at such other location as may be mutually agreed upon by the parties, in accordance with the applicable procedural rules set forth in the then prevailing Comprehensive Arbitration Rules and Procedures of JAMS ("JAMS Rules and Procedures"), and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The JAMS Rules and Procedures are available at www.jyprentals.com or by calling (562) 268-2791. The arbitrator must be selected pursuant to the JAMS Rules and Procedures.. THE ARBITRATION OF DISPUTES PURSUANT TO THIS SECTION MUST BE IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED.
BY AGREEING TO THE ARBITRATION OF DISPUTES AS SET FORTH HEREIN, YOU AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND LIMITING YOUR RIGHT TO APPEAL AND YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHTS TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION.
DISPUTES
These Terms of Use are governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law principles. Any action to enforce these Terms of Use regarding a claim not subject to binding arbitration must be brought in the federal court in the Eastern District of Missouri or the state courts located in St. Louis County, Missouri. By using the Site, you consent to the jurisdiction and venue of these courts. Except where prohibited, you agree that any and all disputes, claims and causes of action directly or indirectly arising out of or relating to the Site must be resolved individually, without resort to any form of class action. This limitation does not apply to residents of California. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises, regardless of any law to the contrary. This limitation does not apply to residents of California.
GENERAL
If any provision of these Terms of Use is held to be invalid or unenforceable, that provision must be construed consistent with applicable law, and the remaining provisions must be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that or any other provision. These Terms of Use set forth the entire agreement between you and JYP Rentals LLC in connection with your use of the Site.
CONTACT US
If you have any questions about these Terms of Use, please contact us at reservations@jyprentals.com.
Cookie policy
Cookie Policy
This policy was last updated on July 14, 2020.
Cookies allow a website to remember your preferences, improve the user experience and tailor the advertisements you see to those that are most relevant to you. Cookies are sent back to the originating site on each subsequent visit or to another site that recognises the cookie.
We also use other forms of technology which serve a similar purpose to cookies and which allow us to monitor and improve our sites and apps. We use these in connection with cookies to help operate our websites and emails and collect information about online activity. When we talk about cookies in this Policy, this term includes these similar technologies.
Why Do We Use Cookies?
Cookies have five different functions and we use cookies for the purposes listed below:
- Strictly necessary cookies are used to allow you to navigate this website or mobile app and use its features such as accessing secure areas of the website or making a reservation. These cookies expire at the end of your session.
- Performance cookies collect information about how you interact with this website or mobile app and are used to improve your experience. They don’t contain personal information that can be used to identify you. We use these cookies to measure the performance of this website or mobile app such as gathering information about the number of visitors, testing designs and ensuring a consistent look and feel is maintained. All information these cookies collect is aggregated and therefore anonymous. These cookies expire in 7 days.
- Functional cookies allow this site or mobile app to remember choices you make and provide enhanced and more personal features such as storing your login account and language or geographic preferences. The information these cookies collect may be anonymised and do not track your browsing activity on other websites. The duration of these cookies varies but all expiry within 2 years.
- Advertising cookies are used to deliver advertisements that are more relevant to you. Third parties that serve ads on our behalf use cookies to help select the ads that are displayed to you and ensure that you do not see the same adds repeatedly as well as to measure the effectiveness of advertising campaigns. These cookies expire in 2 years.
- Social Media Cookies are used when you share information using a social media sharing button or “like” button on this site or mobile app, or when you engage with our content on or through a social site such as Facebook or Twitter. These cookies expire in 1 year.
For more information on targeted advertising, including about which third parties place these cookies and to learn how to opt out of them, visit our Cookie Consent Tool.
Some newer web browsers incorporate "Do Not Track" features. Our websites may not currently respond to "Do Not Track" requests or headers from these browsers. To learn more about your options for not having this information used by certain service providers, visit Cookie Consent Tool. Opting out of this practice does not opt you out of being served advertising - you will continue to receive generic ads.
For more information on how we process your personal data and to exercise your rights in relation to your personal data please consult our Privacy Policy.
How Can You Manage Cookies?
Session cookies are used for your current browser session and will expire after you close your browser. Persistent cookies are used to enhance your experience between website visits and will remain on your computer until you delete them or until they reach their set expiry date. You always have the ability to manually delete cookies.
If you are viewing our content via a web browser, you can change your cookie preferences and withdraw your consent at any time using our Cookie Consent Tool. If you are using our mobile apps, you can change your preferences in the analytics settings in the app.
You may also set your browser to block all cookies or to indicate when a cookie is being set, although our services may not function properly if your cookies are disabled. To find out how to control or disable cookies within most browsers, consult the "Help" section of your browser or device or visit www.allaboutcookies.org.
Privacy policy
Privacy policy
Last revised: July 13, 2020
JYP Rentals LLC, for and on behalf of its subsidiaries (collectively, “JYP Rentals LLC”, “we”, or “us”) cares about privacy and wants you to be familiar with how we collect, use, process and disclose your personal information. This Privacy Policy covers our privacy practices in connection with your access to or use of our websites and applications (“Platform”), including when you communicate with us or other JYP Rentals LLC users via the Platform (collectively “Services”), or when you otherwise provide us with personal information.
Information We Collect from You
For All Transactions:
We collect:
CONTACT INFORMATION, including:
Name
Address
Phone numbers
Email addresses
When Renting
When Renting a vehicle with JYP Rentals LLC
Driver Qualifications and Identify Verification, including:
Driver’s license information, including photographs you submit of you and your driver’s license.
Insurance information
Passport
Proof of residence
Personal references
Transaction Information, including:
Vehicle rental information
Rental and return locations
Dates of the rental
Type of rental and your vehicle preference
Ancillary products purchased
Photographs you submit of receipts through the camera feature available on some of our mobile applications and websites
Billing information
Charges
Payments
Credit Card information
Loyalty and Affiliation Information, including:
JYP Rentals LLC, Alamo, or National rewards and loyalty information
Online user account details
Corporate Account ID numbers
Membership numbers
Frequent flyer or travel partner affiliations
Claims Information
Information related to details of accidents involving our vehicles, including that of any third parties such as involved individuals, witnesses, and police reports
Health Information, including:
Information about relevant health conditions you have that assist us in providing you with adaptive driving devices; or related to claims involving injuries
Optional Information, including:
Emergency contact information
Any preferences or special requirements you may have
When using our Websites and Mobile Applications
We collect:
Browser Information, including:
Web logs
Geo-location
Device Information, including:
Unique device identifiers
IP address
Operating system
Geo-location information
With your consent, we will access location-based information, such as zip code, postal code, city, metropolitan area or geographic region from your mobile device. We will use this information to provide you with notifications related to our locations, return information, local offers or other information that we think will be helpful in providing you with better services. We are only able to identify you using the location-based information if you log into one of our mobile applications. The location-based information is retained for seven years. This data is hosted by our analytics providers.
With your consent, our application will utilize your device's camera. If you have allowed us to utilize your location information or your device's camera in the past, and wish to revoke the permissions, please change the settings on your device.
For other online information collected please see our Cookie Policy
When Participating in Surveys or Promotions
We collect:
Marketing preferences
Feedback on services provided
Information We Collect from Third Parties
Third parties provide us with additional information about you or your household, including:
Referral sources, such as third-party online booking sites (who provide us general contact information and a booking confirmation number to facilitate the rental), your employer (general contact information), credit unions, and your insurance provider (general contact and policy information);
Where applicable, our Refer-A-Friend, or similar programs.
Hotel, airline and membership clubs who provide us your general contact information and booking information;
Third parties who, for fraud prevention purposes, provide us with identity-related verification and document authentication;
Credit and financing partners, including credit reporting agencies, who facilitate the completion of credit applications when financing a vehicle purchase;
Franchisees who provide us information regarding your rental transactions;
Service providers, such as customer support (customer service-related information and enquiries made by you), security services (footage of you from our CCTV system), and customer survey providers (your response to our customer service surveys);
Marketing providers who provide information to assist us to better communicate our products and services, including email acquisition services, data hygiene services, data brokers, and market research partners and platforms.
Vehicle Data
Our vehicles may be equipped with technology that collects and transmits data from your rental vehicle. This may include information collected from event data recorders, global positioning devices, OnStar® systems, or any other similar technology. When installed and where permissible, this technology will enable us to collect and use information such as:
location information.
collision information; and
vehicle operation information, such as operational condition, mileage, tire pressure and fuel status, and other diagnostic and performance information.
Once collected, this information may be combined with information you have provided us and used to generate safety, performance, and other similar information so that we can deliver better services. Our use of the information may also include storage of this information after the expiration of your rental agreement. Renting a vehicle does not prohibit us from obtaining and using data collected from the vehicle. Your use of the Vehicle Data Systems made available to you is subject to the terms and conditions and privacy policy posted by the applicable Vehicle Data Systems provider and/or vehicle manufacturer (in the case of OnStar, information is available at www.onstar.com), which may include system and service limitations, warranty exclusions, limitations of liability, wireless service provider terms, privacy practices, descriptions of use and sharing of information and user responsibilities. See a list of manufacturers from which we purchase vehicles on the Vehicle Manufacturers page.
Our use of information collected from the rental vehicle may include sharing information with third parties as described in this policy.
If you pair your mobile device with the rental vehicle’s satellite navigation or infotainment systems, your personal information may be transferred to and stored on these systems. We cannot guarantee the privacy or confidentiality of such information and it is your responsibility to wipe your personal information from these systems before returning the vehicle. Otherwise, the next users of the vehicle will be able to access this information.
If you download a mobile application made available by the vehicle manufacturer and you register the rental vehicle in that app, your use of the app may result in the sharing of personal data, vehicle information, location information and driving characteristics with the vehicle manufacturer. Your use of these apps is strictly governed by the vehicle manufacturer’s terms and conditions and privacy policy. Prior to returning the rental vehicle, it is your responsibility to either remove the app or delete the rental vehicle from the app.
In the European Union, our vehicles are required to be equipped with eCall technology, which is activated if your vehicle is involved in an accident. eCall will automatically call and provide information regarding the accident to emergency services. We will also use, disclose and have access to this information.
Vehicle Data will be shared with emergency service providers, others who assist in responding to an accident, telematics service operators or those with whom we have a legal or contractual obligation to provide such data.
Children's Privacy
Our websites and online marketing are not directed to, and JYP Rentals LLC Holdings does not knowingly collect personal information from, children under the age of 18 or your country's age of minority. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it, please contact us using the link at the top of this page.
How We Use Information About You
We use the information we collect from you or about you to provide you with our services and for the following purposes:
Where it is necessary for us to enter into a contract with you and provide services to you for the duration of the contract, including
To assist the transactions that you request, such as reserving, renting, purchasing or leasing motor vehicles.
Unless where consent may be required by applicable law, to communicate important information regarding your reservation, rental, lease or purchase of a vehicle. These communications are transactional in nature and will be sent to you via email, text or calls.
To provide customer service related to your interactions with us or to respond to your enquiry.
To enroll you in our loyalty programs and send information relating to your ongoing membership of these programs.
Where necessary for us to comply with a legal obligation, including
To use and share information about your vehicle's location with emergency services in the event that you are involved in a road accident;
To use and share information with government and regulatory authorities when required by law or in response to legal process, obligation, or request, including checking appropriate sanction lists.
Where it is necessary for our legitimate interests, as listed below, and where our interests are not overridden by your data protection rights, including
To communicate important information about your rental and provide you great service. These communications, which are transactional in nature, will be sent to you via email, text or calls;
To assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services. Unless where consent may be required by applicable law, your feedback may be requested via email, text or call.
To compile statistics and analysis about our customers' use of our websites, products and services. These statistics are used only to enable us to provide better customer service, products, features and functionality to you and other customers in the future;
Where permissible, to develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities and services that may be of interest to you;
To protect our legal rights and manage the security of our networks and property, including to protect our websites from spam and abuse. For example, we will use CCTV to ensure the security of our premises;
For loss prevention, we maintain a record of individuals whose past interactions with us indicate they may present a non-payment or safety risk;
To use and share your information with third parties to prevent fraud and protect our business interests and rights, privacy, safety and property, or that of individuals and the public. We will do this to respond to law enforcement request, collect unpaid bills, to avoid liability for penalties you incur (e.g. traffic citations) and for claims processing purposes;
For fraud prevention purposes, to verify identity and authenticate identity-related documentation as well as additional points of contact for rental related communications through personal references.
To use and share your information with third parties to permit us to pursue available remedies or limit damage that we may sustain and to enforce the terms of any rental agreement or our websites' terms and conditions;
To enable us to use vehicle data systems for purposes listed in the Vehicle Data section above;
Unless where consent may be required by applicable law, to send you certain promotional or targeted marketing communications, opportunities and services that may be of interest to you. These will include invitations to join our loyalty programs, upgrade announcements, communications regarding an incomplete online membership form or reservation, and offers related to other services and products we offer. Some of these offers will be received in advertising on non-JYP Rentals LLC sites, including on social media;
To de-identify or aggregate personal information collected about you and use it for any lawful purpose; and
To transfer your data as described in the “Global Data Transfers and Processing” section.
Where you have given consent, as required by your country’s applicable law, including
To assist us in providing you with the most appropriate vehicles, such as those with adaptive driving devices. In some cases, this will require us to infer or explicitly collect information about your health or physical condition;
To send one-time use security tokens via text
Where applicable, to ask for you feedback by email, text or call, to assist us in providing better products and services: for example, to evaluate the performance of our staff, to assess the quality of products and services received and to help us improve our websites, facilities and services.
Where applicable to ask if you want to receive by email or text promotional or targeted marketing communications, opportunities and services that may be of interest to you. These will include invitations to join our loyalty programs, upgrade announcements, offers and discounts, online communications regarding an incomplete online membership form or reservation and offers related to other services and products we offer. Some of these offers will be received in advertising on non-JYP Rentals LLC sites, including on social media;
You can choose to withdraw your consent at any time; however, such withdrawal does not affect the lawfulness of processing before your withdrawal.
Retention of Your Personal Information
We retain your personal information for as long as we need to fulfil our business purposes, as set out below:
Rental transactions
We keep the data associated to your rental agreement for up to seven years from the date of the rental, subject to other local legal requirements. We keep records of payments you have made for two years from the date of the transaction (depending on the location of the rental).
Car Sales
We keep the data associated to the sale of a vehicle for up to ten years from the date of sale, subject to other local legal requirements.
Claims
We keep the data associated to claims involving our renters or other individuals for the life of the claim and up to ten years from conclusion of our obligation, subject to other legal requirements
Customer service-related queries
We keep general queries for three years, unless you make a complaint, in which case, we keep complaint data for seven years.
Marketing and analytical purposes
We keep data linked to cookies and other online identifiers up to three years. We keep other marketing information, such as email subscription and loyalty enrollment data for up to seven years after your last interaction with us.
Disputes & law enforcement
If we are involved in litigation or a governmental or regulatory investigation, then we keep data throughout the period of litigation or investigation and for five years after that. If a settlement means that we must keep data for longer, then we keep data for the period required to administer the settlement. If we provide data to law enforcement agencies, then we keep a record of this for one year beyond the end of the investigation.
Who We Share Information With
As a global provider of transportation solutions, we share your information as follows to provide a seamless transactional experience.
Subsidiaries
We share your contact, driver qualification, transactional, loyalty and affiliation, health, optional information, claims information, car sales financial and personal information, and car sale transactional information with our subsidiaries for providing the transactions you have requested and (with your consent and where applicable) for marketing purposes. See the Subsidiaries page for a list. The list is subject to change from time to time and you should periodically review it for changes. Our subsidiaries’ employees in our IT, marketing, operations and customer service divisions will use your information, as described in this Privacy Policy, including, if required by applicable law, to send you information about products and services or respond to your inquiry.
Franchisees
The nature of the business and operations require us to share your contact information, and where applicable driver qualification, transactional, loyalty and affiliation, and (if applicable) health information with our franchisees ("Franchisees"). See the Franchisees page for a list. The list subject to change from time to time and you should periodically review it for changes. For these transactions, the Franchisee is an independent data controller or equivalent under applicable law and will maintain its own privacy policy in respect of the rental data that you provide to the Franchisee. You are encouraged to check the privacy policy of the Franchisee that is applicable to your transaction.
To identify who is the data controller or equivalent under applicable law in respect of your personal information, see the Key Facts information provided in your rental reservation, the rental terms and conditions or visit the Contact Us page.
Fulfillment Providers
We may use a fulfillment provider to carry out your rental car transaction. For example, if you make a reservation for a car and driver in countries that require a driver, we will send your Contact and Transactional Information to the fulfillment provider in those countries. Where car and driver services are made available for you to reserve, these services are fulfilled by the company disclosed at the time of reservation. While made available through our branded websites, these companies are independent operators.
After your purchase of a vehicle from one of our Car Sales locations, and at your request, to facilitate additional vehicle options (leather seats, tinted windows, etc.) we will share your contact and (where applicable) car sales transactional Information with the companies that provide those products or services. For these transactions, the fulfillment provider is an independent data controller or equivalent under applicable law and will maintain its own privacy policy in respect to the information that you provide to the provider. You are encouraged to check the privacy policy of the provider that is applicable to your transaction.
Our Service Providers and Business Partners
We will share your:
Contact, driver qualification, transactional, claims information, car sales financial and personal information, and car sale transactional information
Payment, administrative and technical support providers
Our insurance replacement, corporate rental or other customers or partners to facilitate the vehicle repair, rental transaction, and rewards programs with JYP Rentals LLC Holdings group members
Vehicle recovery agents
Debt collection providers
Credit Reporting Agencies
Identity and address verification providers
Claims processors
Health Information
Claims processors
Adaptive device providers
Contact and transactional information
Toll and citation processors
Contact, Transactional, Loyalty and Affiliation Information:
For insurance replacement, corporate rental or other customers or partners to facilitate the rental transaction and rewards programs with JYP Rentals LLC Holdings group members;
Companies who conduct customer research or satisfaction surveys on our behalf;
Communication providers which send email, text and other marketing and service-related communications to you on our behalf; In the European Union, our communications provider, Twilio, may collect and process certain information from you as a controller to provide these services. Please visit Twilio’s privacy notice here to learn more about their data practices.
Customer support providers, such as the provider of our live chat feature, in order to provide you customer service;
Web and Mobile Information
Analytics and technology providers for location-based services and to analyze, enhance and manage our data in order to provide, maintain, and improve our services;
Web and mobile application session replay partners allow us to replay user sessions to improve browsing experience and troubleshoot errors; and
Anonymized and De-identified information
Our advertising and marketing partners and third-party media properties, including social media sites, with whom we share aggregated or de-identified information about our customers, to allow them to send targeted advertising messages on our behalf (subject to confidentiality agreements as appropriate).
Government Authorities
Your personal information may also be shared with government authorities as outlined above.
Sale, Merger or Change in Control
Your information may also be transferred to another company in the event of a transfer, change of ownership, reorganization or assignment of all or part of JYP Rentals LLC Holdings' businesses or assets. This will occur if the parties have entered into an agreement under which the collection, use and disclosure of the information is limited to those purposes of the business transaction, including a determination whether or not to proceed with the business transaction. You will be notified via email or prominent notice on our websites for thirty (30) days of any such change in ownership or control of your personal information or as otherwise may be required or permitted by law.
Testimonials
We may post customer testimonials on our websites which may contain your contact information. We use a third-party provider to manage this process. This provider is responsible for obtaining your consent as necessary, removing content upon your request and answering any questions you may have.
Social Media Widgets
Our websites may include social media features, such as the Facebook button. These features may collect your IP address, pages you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
If you use one of these social media sites and do not want them to collect data through our website and link it to your member data, you must log out of your user account before visiting our website and delete the relevant cookies. You can also block social plug-ins with browser add-ons. See the social media site for their plug-in instructions or see our Cookie Policy for more information.
Selling your Information
JYP Rentals LLC does not sell your personal information to third-parties. While we do not sell your data, under Nevada law residents still may submit a request to not have their data sold. If you are a Nevada resident you can exercise this right by accessing our Global Privacy Portal on our Contact Us page.
While we do not sell your data, as is common with companies with an online presence, some of our advertising uses information collected by businesses from our digital properties, including IP addresses, digital identifiers, information about your web browsing, and how you interact with our properties and ads, in order to provide you with relevant ads across the Internet and for other analytics purposes. These companies may sell that information to other businesses for advertising and other purposes.
Under the California Consumer Protection Act, California residents have the right to opt out from sales of their personal information. California residents can exercise that right by visiting www.privacyrights.info to opt out from sales of this type of personal information by businesses that participate in the opt out tool.
Global Data Transfers And Processing
In order for us to operate and provide you services globally, the information you provide us or that we collect may be transferred or accessed by entities around the world, including:
Franchisees/Corporate-Owned Locations
If you book a reservation to be fulfilled by a franchisee in another country or an JYP Rentals LLC corporate-owned location (e.g., in the United States, Canada, Germany, Spain, France, Ireland and the United Kingdom), we will transfer your personal information to that country in order to facilita6te your requested transaction.
JYP Rentals LLC Global Information Systems Based in the United States
JYP Rentals LLC maintains its global information systems in the United States. If you provide us or if we collect personal information about you outside the United States, we will transfer and maintain your personal information in the United States.
When we transfer your personal information and process it in the United States, we do so in accordance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (described below) and European Commission-approved standard contractual clauses.
Third Party Service Providers
We utilize third party service providers who are located outside the countries where we have corporate-owned locations, such as call center support, claims processors and IT providers. When we transfer your personal information to our third-party service providers who are located outside the EEA, we use European Commission-approved standard contractual clauses.
Visit the Contact Us page for the data controller applicable to your transaction.
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
JYP Rentals LLC Holdings participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, the United Kingdom, and Switzerland, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles.
To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce's Privacy Shield List. With respect to information received or transferred pursuant to these Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
JYP Rentals LLC Holdings is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. JYP Rentals LLC Holdings complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the United Kingdom, and Switzerland, including the onward transfer liability provisions.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Your Rights
EU General Data Protection Regulation (GDPR) and UK Data Protection
If GDPR and/or UK Data Protection is applicable to your transaction in the European Economic Area, United Kingdom, or Switzerland, you have the right to:
Opt-out of some collection or uses of your personal information, including the use of cookies and similar technologies and the use of your personal information for marketing purposes, and the anonymization of your personal information for data analyses;
Access your personal information, rectify it, restrict or object to its processing, or subject to exemptions under law, request its deletion;
Receive the personal information you provided to us to transmit it to another company;
Withdraw any consent provided; and
Where applicable, lodge a complaint with your supervisory authority.
Contact our Data Protection Officer (DPO@ehi.com) or submit a privacy compliant through our Global Privacy Portal form.
California
Under the California Consumer Protection Act (CCPA), California residents have certain rights with respect to personal information about them we have collected. If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:
Right to access the personal information we have collected about you and learn how we collect this information, our purpose in collecting it, and the types of parties we may have disclosed it to;
Right to delete the personal information we have collected from you; and
Right to opt-out of our sale(s) of your personal information, if applicable.
The right not to receive discriminatory treatment for the exercise of [the relevant] privacy rights conferred by the CCPA
Canada
If you are a resident of Canada, you have the right to:
Access your personal information and rectify it;
Withdraw any consent provided; and
Where applicable, lodge a complaint with your supervisory authority.
Exercising Your Rights
You may exercise any applicable rights described above by accessing our Global Privacy Portal on our Contact Us page. If you wish to lodge a complaint with a supervisory authority, in Europe you may contact the necessary supervisory authority. In Canada you may contact the Privacy Commissioner of Canada by visiting https://www.priv.gc.ca/cu-cn/index_e.asp or at Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec, K1A 1H3.
We may require additional information from you to verify your identity and residence before we can process your request. For California residents wishing to exercise their rights under the CCPA you must provide your driver’s license or official state identification document in order to provide proof of residence. Please be sure to redact your photograph and all identifying information, other than your name, address and driver’s license number. We also reserve the right to restrict access to your information or to limit your rights (e.g., if such disclosure is prohibited by law or if the rights of another individual might be violated). In some instances, this may mean that we are able to retain your personal information even if you withdraw your consent.
California residents may designate an authorized agent to make a CCPA request on your behalf by completing and signing the form available here.
Marketing Preferences
You will be able to opt out of direct marketing communications from JYP Rentals LLC Holdings and our subsidiaries, affiliates and Franchisees by following the instructions in each communication you receive. You may also contact us directly using the link at the top of this page.
You can opt out of display ads you see on non-JYP Rentals LLC sites by clicking on the ad choices icon in the ad or through the privacy settings on the site.
Changes To These Policies
As necessary, we will update our Privacy Policy and Cookie Policy to reflect changes in our privacy practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site or as otherwise may be required or permitted by law, prior to the change becoming effective. We encourage you to periodically review this site for the latest information on our privacy practices.
